🚚 Shipping & Delivery

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Do you ship internationally?

Yes! We proudly ship to many international destinations. Shipping costs and delivery times are calculated at checkout based on your location.

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How long does it take to process orders?

Most orders are processed within 1–3 business days. Handmade crochet items require extra care and craftsmanship, so please allow an additional 7–14 days before they are shipped.

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How does shipping work?

Handmade Crochet Items: Shipped via DHL with tracking. Delivery usually takes 7–14 business days after shipping.

Other Items: Shipped through our trusted fulfillment partners using international carriers. Delivery typically takes 7–21 business days after shipping.

💳 Payment & Pricing

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What payment methods do you accept?

We accept PayPal, Visa, Mastercard, Apple Pay, and Google Pay.

At checkout, select Pay with PayPal. You do not need a PayPal account to complete your purchase. You will see the option to:

  • Log in with a PayPal account, or
  • Check out as a guest and pay with your credit/debit card (Visa or Mastercard), or
  • Use Apple Pay or Google Pay if available on your device.

All payments are processed securely and encrypted.

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Will I be charged any additional fees?

No, all costs are clearly shown at checkout. What you see is what you pay - no hidden charges.

↩️ Returns & Refunds

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Can I return or exchange an item?

Yes! We offer a 30-day return policy for most items. Items must be unused and in their original packaging. To start a return, email us at info@uniquetreasures.co.

Please note: Handmade crochet and custom orders are not eligible for return unless damaged.

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What if my item is damaged or lost?

Contact us at info@uniquetreasures.co with your order number and a photo (if applicable). We’ll do our best to make it right.

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Can I cancel or change my order?

Unfortunately, orders cannot be modified or canceled after they’re placed. Please double-check your details before checking out. If you have already purchased and want to cancel or change your order email us as soon as possible at info@uniquetreasures.co.

👤 Account & Orders

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Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track your orders, save favorites, and enjoy a faster checkout next time.

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How can I track my order?

Once your order is shipped, you’ll receive a tracking number by email so you can follow your treasure’s journey to you.

📦 Product Information

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Are crochet items really handmade?

Yes! Every crochet item is handcrafted using high-quality yarn or wool. Because each one is handmade, small variations may occur — adding to their charm.

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Will the item match the photo exactly?

Yes — we take care to show accurate product photos. However, crochet items may have slight, natural differences due to the handmade process.

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Do you offer gift wrapping?

Yes — we offer gift wrapping for handmade crochet items. You can also add a personalized note during checkout.

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Can I request a custom crochet item?

Yes! While not listed as a standard product yet, we do accept custom crochet requests. Email us at info@uniquetreasures.co with your idea.

🎧 Customer Support

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How can I reach customer service?

You can reach our support team in two ways:

  • Live Chat: Click the chat button on our website to message us directly. A real team member will respond during business hours.
  • Email: Write to us at info@uniquetreasures.co. We typically reply within 24 hours (Monday–Friday).

We’re here to help with any questions or concerns about your order.

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Do you offer live chat or phone support?

Yes, we offer live chat support directly on our website. You can use the chat button to reach us during business hours. Our team personally replies (no bots), and you’ll also see quick FAQ suggestions for common questions.

Phone support is not available yet, but we’re working on adding more options in the future.

Still Have Questions?

Our customer support team is here to help you with any questions or concerns

Contact Us