Frequently Asked Questions
Clear answers about handmade crochet gifts, secure checkout, shipping, returns, tracking, and customer support.
Shipping & Delivery
Do you ship internationally?
Yes. We ship to many international destinations. Available shipping options, delivery estimates, and costs are shown at checkout based on your location.
How long does order processing take?
Ready-to-ship orders usually process within 1-3 business days. Handmade crochet pieces may need an additional 7-14 business days before shipment because each piece is prepared with care.
How does delivery work after my order ships?
Handmade crochet items ship with trusted carriers such as DHL or FedEx where available. Other curated items ship through our fulfillment partners. Once your order ships, you receive tracking details by email so you can follow the delivery.
Payment & Secure Checkout
What payment methods do you accept?
We accept PayPal and major cards through secure encrypted checkout, including Visa, MasterCard, American Express, Discover, and Diners Club where available.
Do I need a PayPal account?
No. You can usually choose PayPal and continue as a guest to pay with a credit or debit card, depending on your country and PayPal availability.
Will I be charged hidden fees?
We do not add hidden store fees. Product price, shipping, and available taxes are shown during checkout. International duties or local import charges, if any, are set by your country and carrier.
Returns & Order Changes
Can I return or exchange an item?
Eligible unused items can be returned within 30 days in their original condition and packaging. Handmade crochet and custom orders are not eligible for return unless they arrive damaged or incorrect. To begin, email info@uniquetreasures.co with your order number.
What if my item arrives damaged or gets lost?
Email info@uniquetreasures.co with your order number and photos if the item arrived damaged. We review every issue carefully and will help with the next best resolution.
Can I cancel or change my order?
Please email info@uniquetreasures.co as soon as possible. If the order has already moved into processing, customization, or shipment, changes may no longer be possible.
Account & Tracking
Do I need an account to order?
No. You can check out as a guest. Creating an account can make future checkout and order lookup faster, but it is not required.
How can I track my order?
After shipment, you receive tracking by email. You can also use the Track Order page or contact us with your order number.
Handmade Product Details
Are crochet items really handmade?
Yes. Our crochet pieces are handmade with quality yarn or wool. Small natural variations can happen, and that is part of the character of handmade work.
Will my item match the photo exactly?
Product photos are created to represent each item clearly. Handmade crochet pieces may have slight stitch, shape, or color variations, and screen colors can differ slightly between devices.
Can I add a gift note?
Yes. Add your request at checkout or email info@uniquetreasures.co after ordering. We will do our best to include it before the order ships.
Can I request a custom crochet item?
Yes, custom requests are welcome when availability allows. Email info@uniquetreasures.co with your idea, preferred size, color, and timing.
Customer Support
How can I reach customer service?
Use the live chat button on the website or email info@uniquetreasures.co. We usually reply within 24 hours Monday-Friday.
Do you offer phone support?
Phone support is not available yet. For the fastest help, use live chat or email us with your order number and question.
Still Have Questions?
Send us a message and we will help you choose, track, or resolve anything about your order.